Better Performance, Faster Results: The Case for Diverse Teaming
Featuring Sarang Deo
Teaming up with diverse partners improves performance, shows a study on London paramedics.
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Sarang Deo
Professor of Operations Management. He also serves as the Deputy Dean for Faculty and Research and as the Executive Director of the Max Institute of Healthcare Management (MIHM). His research focuses on healthcare delivery systems, with a particular interest in how operational decisions influence population-level health outcomes.
Key Takeaways
- Partner exposure helps with creativity and problem-solving, but its impact depends on the nature of the task at hand.
- Mixing up teammates improves operational performance for less structured tasks, helping teams learn faster and adapt better.
- In structured tasks, exposure helps to improve performance only when paramedics are seasoned enough to judge when a different approach is better.