Customers Want Control More Than a Better Deal

6 mins read

Customers Want Control More Than a Better Deal

A subscription market built on long-term commitments may see consumers pull back with increased risk perceptions.
Customers Want Control More Than A Better Deal
April 08, 2026
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Arani Roy
Arani Roy is an Assistant Professor of Marketing at the Indian School of Business (ISB). His research interest lies in the area of self-discrepancies.  Specifically, his work explores how feelings of not having enough resources and control in life affect an individual’s decision-making. He investigates the impact of self-discrepancies in relevant consumption contexts, such as privacy behaviour, likelihood of local consumption, and subscription choices.